Sacramento, CA HVAC · CA Lic. #1155388

Heat Pump Repair in Sacramento

A heat pump is the only piece of equipment in the house that has to work in July and in January. When it stops heating, stops cooling, or runs without ever satisfying the thermostat, we diagnose it before we quote it — flat-rate diagnostic, written estimate, and a straight answer about whether it is worth repairing.

24/7 — a real technician answers, not a call center.

5.0· 37 Google reviews
Licensed & Insured Open 24 HoursSe habla español

Symptoms

Signs your heat pump is failing

Any of these sound familiar? Give us a call — most issues are diagnosed the same day.

(916) 477-3735
  • !Blowing cold air while the thermostat is set to heat.
  • !Running constantly and never reaching the set temperature.
  • !Ice building up on the outdoor unit and not clearing after a defrost cycle.
  • !Short cycling — starting and stopping every few minutes.
  • !Electric bills rising with no change in how you use the system.
  • !Outdoor unit humming, grinding or tripping the breaker.

Our process

What a heat pump service call includes

  1. Step 01

    Symptom and history review

    What it is doing, when it started, and whether it fails in heating, cooling, or both — that alone narrows the fault considerably.

  2. Step 02

    Electrical and control test

    Contactor, capacitor, reversing valve solenoid, defrost board and thermostat wiring, checked with a meter instead of guessed at.

  3. Step 03

    Refrigerant and airflow readings

    Superheat, subcooling, static pressure and temperature split, measured in the mode the system is actually failing in.

  4. Step 04

    Defrost cycle verification

    Ice on the outdoor coil is normal in winter; ice that never clears is a defrost fault. We force a cycle and watch it complete.

  5. Step 05

    Written estimate before work

    Flat-rate diagnostic first, then the repair priced in writing. Nothing starts until you approve it.

  6. Step 06

    Test and document

    We run the system in both heating and cooling, confirm the readings are back in spec, and leave them with you.

In detail

What you should know before you call.

(916) 477-3735

Repair or replace — the honest version

Nobody should be talked into a new system on the first visit. A heat pump with a failed capacitor, a bad contactor, a stuck reversing valve solenoid or a defrost board fault is a repair, full stop, and we will tell you so even when the unit is old.

Replacement enters the conversation for a different reason: a compressor failure, a leaking coil on an obsolete refrigerant, or a pattern of separate failures in the same season. At that point money spent on repairs is money spent on a system that will fail again in a different place.

What we will not do is use age alone as the argument. Age changes the odds; it does not diagnose anything. We show you the readings and the failed part, explain what a repair buys you, and let you decide.

If replacement is the honest answer, we say what the alternative costs before you commit to anything, and we put the whole scope in writing.

Why heat pumps matter in Sacramento

Sacramento's climate suits heat pumps unusually well. Winters are mild enough that a heat pump carries the heating load efficiently without long stretches of backup electric heat, and summers are exactly what the same equipment is designed to handle in reverse.

That dual role is the practical argument: one outdoor unit heats and cools, which means one system to maintain, one system to repair, and one replacement instead of two.

It is also why a heat pump fault is more disruptive than an AC fault. There is no separate furnace waiting to cover for it, so a failure in November is a no-heat call rather than an inconvenience.

California utility and state rebate programs for high-efficiency heat pumps change the replacement math for a lot of homeowners, and are worth checking before assuming replacement is out of reach. We can point you to the current programs; we do not quote rebate amounts, because they change.

Twice-a-year maintenance matters more on a heat pump than on a cooling-only system, simply because it runs year-round instead of four months.

Why Perma

We'd rather tell you the truth than upsell you.

5.0★

37 Google reviews

Family-owned

Serving Sacramento since 2013

CA Lic. #1155388

Licensed, bonded & insured

Open 24 Hours

Real tech on the phone — no call center

In-house techs

Never subcontracted

Written pricing

Up-front, before any work

Se habla español

Servicio en español disponible

Sacramento local

2960 Northgate Blvd, 95833

Related services

Also handled by our Sacramento crew.

From the blog

Read up before you book.

FAQ

Straight answers to the questions we hear most.

Don't see yours? Call (916) 477-3735 — a real tech answers.

Why is my heat pump blowing cold air in heating mode?

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Most often a reversing valve or its solenoid, a refrigerant charge problem, or the system being stuck in a defrost cycle. It can also be backup heat failing to engage. All of it is testable on site.

Is ice on the outdoor unit normal?

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A light frost in cold weather is normal — the unit runs a defrost cycle to clear it. Ice that stays, thickens, or encases the coil means the defrost cycle is not working, and that should be looked at before it damages the compressor.

Should I repair or replace my heat pump?

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It depends on what failed, not on the unit's age. Electrical parts, boards and valves are repairs. A failed compressor or a leaking coil on an obsolete refrigerant is where replacement usually makes more sense. We show you the readings and the failed part either way.

Do you service heat pumps 24/7?

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Yes. A real technician answers the phone at any hour, including nights and weekends.

How often should a heat pump be serviced?

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Twice a year — once before cooling season and once before heating season — because unlike a cooling-only system it runs in both.

Ready when you are

Comfortable home, honest price — one call away.

Free estimates on installs. Up-front pricing on repairs. Real humans answering 24/7.

Perma Services

Reach us

Let's get your home comfortable again.

Tell us a little about what you need. We'll respond within the hour during business hours, and dispatch 24/7 for emergencies.

Hours
Open 24 Hours
Emergency dispatch 24/7
📍
Office
2960 Northgate Blvd
Sacramento, CA 95833
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