Repair or replace — the honest version
Nobody should be talked into a new system on the first visit. A heat pump with a failed capacitor, a bad contactor, a stuck reversing valve solenoid or a defrost board fault is a repair, full stop, and we will tell you so even when the unit is old.
Replacement enters the conversation for a different reason: a compressor failure, a leaking coil on an obsolete refrigerant, or a pattern of separate failures in the same season. At that point money spent on repairs is money spent on a system that will fail again in a different place.
What we will not do is use age alone as the argument. Age changes the odds; it does not diagnose anything. We show you the readings and the failed part, explain what a repair buys you, and let you decide.
If replacement is the honest answer, we say what the alternative costs before you commit to anything, and we put the whole scope in writing.
